Neilson rated best for package travel web design
Web Design
26 March 2009
New research has ranked Neilson as the package travel website that offers the best customer experience.
According to Global Reviews, the package holiday website received a score of 57 per cent when assessed on criteria such as customer support and web design usability.
Crystal Ski was ranked second with a score of 48 per cent, followed by Club Med with 46 per cent, Mark Warner at 44 per cent and Sunsail with 40 per cent.
Meanwhile, Expedia was rated the best travel agent website, scoring 59 per cent in total. It was followed by Lastminute.com with 54 per cent and Ebookers with 52 per cent.
Highlighting the importance of offering a sound online experience, Global Reviews director Bertie Stevenson said: "If customers are unable to find the information they are looking for, or struggle with the booking process, competitors are only a click away."
Earlier this year, Global Reviews named Churchill and Sheilas' Wheels as the car insurance websites that offer the best customer experience.
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